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Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist
SUPPORT
We're here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist

Perfecting Customer Relationships.

The action-driven CX automation platform
  • Desktop view of the zenloop survey dashboard
  • Desktop view of the top labels in the zenloop platform analytics section
  • Desktop view of the zenloop listen dashboard
  • Desktop view of the zenloop analytics dashboard
  • Mobile app view of the zenloop survey dashboard
  • View of the top labels in the zenloop mobile app
  • Mobile app of incoming answers in the zenloop platform
  • Mobile app view of the zenloop analytics dashboard

Learn More about zenloop

Let us guide you through our platform and learn about all the benefits.

Our User-empowering Platform Modules

  • Customer Intelligence

    Customer Intelligence

    Obtain customer feedback at key touchpoints points along the entire customer journey with the best technology.

    Feedback collection along the customer journey / selection of CX metrics and survey technologies / enrichment with customer data

  • Continuous Innovation

    Continuous Innovation

    Analyze causes of customer churn, identify areas for improvement, and monitor trends.

    Text and sentiment analysis / Identification of churn and loyalty drivers / CX monitoring over time

  • Customer Centricity

    Customer Centricity

    Live customer centricity company-wide and provide real-time customer feedback across departments and teams.

    Mobile app / customizable live dashboards and email reports / integrations to collaboration tools

  • Retain at Scale

    Retain at Scale

    Gain insights into customer feedback, use them, and win back customers in an automated and personalized way.

    ESP and support tool integrations / automated detractor routing / personalized targeting

  • Brand Advocacy

    Brand Advocacy

    Leverage the potential of loyal customers for free referrals and improving your online reputation.

    Identification and monitoring of brand advocates / auto-routing of ambassadors to rating portals

Customer Experience Know-how at a Glance

The ROI of Customer Experience Management
Learn how NPS-based Customer Experience Management can be linked to financial metrics and calculate Return on Investment (ROI).
8 min read / Donwload now >

What is NPS®?
We explain how the NPS determines the probability of customers recommending a company and how the results can be used effectively.
10 min read / Continue reading >

How the KELLER Group Uses NPS® for a Targeted Customer Approach
Find out how KELLER Group GmbH uses the Net Promoter System to errectively address satisfied and dissatisfied customers, increasing the Average Order Value and shopping cart size.
7 min read / Continue reading >
The whole process with you guys was great – super easy and fast! I definitely recommend, thank you!
Thank you for your kind feedback! We are glad everything worked out and hope you enjoy our product!

Personalized Automation Increases Customer Retention

47
  • Our customer's NPS in the Retail industry

  • Our customer's NPS in Internet Services

  • Our customer's NPS in Financial Services

  • Our customer's NPS in the Energy industry

 

That's how much feedback zenloop customers have already received through our platform.

Our Customer Success Stories

Automated Analyses

"By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement."

Steve Croclic / HelloFresh

Head of Voice of the Customer

Identify Pain Points

"With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken."

Julia Dimmler / Betty Bossi

CRM Lead

Expand Customer-Centricity

"Customer centricity is the key for our company's success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders."

Julia Bösch / Outfittery

Chief Executive Officer

Effective Customer Recovery

"Thanks to the direct integration into our customer service system we react quickly to critical customers and win them back."

Lena Langloff / foodspring

Head of CRM

Learn how zenloop can help your business, too.

Demo module