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Find out how zenloop can help you automate your Customer Experience.

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We're here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist

Free NPS® Online Course

With this course, you will become an NPS expert in just 8 days and learn how the Net Promoter System increases customer loyalty and sales over the long term.

Join now for free

Benefit from Customer Loyalty Through CX Automation.

With our action-driven platform modules and features.
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Customer Intelligence
zenloop NPS survey in different formats

Customer Intelligence

Obtain customer feedback at key touchpoints along the entire customer journey with the best technology.

Feedback collection along the customer journey / selection of CX metrics and survey technologies / enrichment with customer data

Continuous Innovation
Graphs and analytic functions in the zenloop platform

Continuous Innovation

Analyze causes of customer churn, identify areas for improvement, and monitor trends.

Text and sentiment analysis / Identification of churn and loyalty drivers / CX monitoring over time

Customer Centricity
zenloop dashboard and live feed

Customer Centricity

Live customer centricity company-wide and provide real-time customer feedback across departments and teams.

Mobile app / customizable live dashboards and email reports / integrations to collaboration tools

Retain at Scale
Customer Service tickets and automated alert setup

Retain at Scale

Gain insights into customer feedback, use them, and win back customers in an automated and personalized way.

ESP and support tool integrations / automated detractor routing / personalized targeting

Brand Advocacy
Customer reviews on review portals

Brand Advocacy

Leverage the potential of loyal customers for free referrals and improving your online reputation.

Identification and monitoring of brand advocates / auto-routing of ambassadors to rating portals

zenloop NPS survey in different formats Graphs and analytic functions in the zenloop platform zenloop dashboard and live feed Customer Service tickets and automated alert setup Customer reviews on review portals

All Benefits at a Glance

Individualized Survey Volume
We determine the survey volume individually so that it is adapted to your company's needs.
Customizable Rollout
Our platform adapts to your needs and to your customers' touchpoints and journey.
Access Rights and Permissions
Specify rights and permissions according to your needs with a selection of user roles.
Email, Chat, and Phone Support
Our support and consulting team ensures easy handling and takes care of you all around.
Full GDPR Compliance
We guarantee the highest privacy standards to protect your data and that of your customers.
Data Hosting in the EU
We have high security standards. With us, your data is protected and in good hands.
Data Anonymization & Deletion
You have the option to anonymize and delete data at any time. Our team is happy to assist you if need be.
Data Access with No Time Limit
We back up all your data and analyses so that you can review them at any time.
Intuitive User Interface
The intuitive UI enables easy usage and can be customized depending on access rights.

These Companies Already Trust in zenloop

Our Customer Success Stories

Jens Griebler Jens Griebler

Automated Analyses

"zenloop saves us time-consuming and manual analyses. With the Smart Labels, we can evaluate qualitative feedback from our customers in minutes."

Jens Griebler / Deichmann

Head of CRM

Sandra Friedrichs Sandra Friedrichs

Identify Pain Points

"With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees."

Sandra Friedrichs / Thalia

Manager Business Development

Patricia Graf Patricia Graf

Expand Customer-Centricity

"The live feeds from zenloop are displayed in several offices here. It's the perfect tool to focus the organization more on the customer."

Patricia Graf / limango

Product Owner Operations

Lynn Hoblitz Lynn Hoblitz

Effective Customer Recovery

"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals."

Lynn Hoblitz / KELLER Group

Manager CRM and Communications

Push Data Directly into the Tools You Already Use

  • Emarsys logo
  • Episerver logo
  • Freshdesk logo
  • Inxmail logo
  • Magento logo
  • Salesforce logo
  • Shopify logo
  • Shopware logo
  • Slack logo
  • Webhook logo
  • Woocommerce logo

Top Scores for zenloop

Trustpilot reviews
4.3 / 5
Capterra reviews
4.9 / 5
GetApp reviews
4.9 / 5
4.0 / 5
Google reviews
5 / 5
G2 Crowd reviews
4.8 / 5

Learn all about our benefits. Talk to one of our CX experts today.

Demo module