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Find out how zenloop can help you automate your Customer Experience.

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SUPPORT
We're here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist

Free NPS® Online Course

With this course, you will become an NPS expert in just 8 days and learn how the Net Promoter System increases customer loyalty and sales over the long term.

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We are zenloop. Get to Know More About Us.

Find out more about what we do and what defines zenloop as a company.

What We Do

We are the leading integrated experience management platform. With our Software-as-a-Service solution, companies from multiple different industries are able to collect, cluster and analyze customer feedback they receive through various channels along their customer journeys. After analyzing the feedback, our platform automatically derives tailored and individualized measures to retain satisfied customers and win back churning customers. This way, we enable companies to successfully identify growth drivers and pitfalls along their customer journeys, turn happy customers into brand advocates and minimize losses in revenue generated by customer churn.

The zenloop team The zenloop team
NPS survey NPS survey

Why We Do It

Our ultimate goal is to enable every company in the world to have their customers at the heart of their actions. By always striving for excellence in tech and being bold thought leaders in our field, we aim to empower companies globally to successfully transform the voice of the customer into prosperous long-term relationships.

Learn more about our platform >

… But Experience It for Yourself

Gründerszene Podcast
After the Flaconi success story, Paul Schwarzenholz is now building zenloop. For Gründerszene, he talks about his new business and how he found his way into the start-up scene.
Business Punk Podcast
“How to Hack”: For Business Punk, our co-founder and managing director Paul Schwarzenholz gives insight into his career path and his approach to self development in a professional context.
ChefTreff Podcast
In this podcast, our founders Björn and Paul discuss the success story of their previous venture Flaconi and what potential can still be tapped in e-commerce for beauty products.
Crossengage Podcast
For our friends at CrossEngage.io, our co-founder Paul Schwarzenholz gives insight into why the topic of customer loyalty is becoming increasingly important in a digitized world.
DMEXCO Masterclass
At DMEXCO 2019, our co-founder Björn held a masterclass on how companies can strengthen customer loyalty using the Net Promoter System®.
OMR Masterclass
At OMR 2019, our founders Björn and Paul gave insight into how to leverage the Net Promoter System® by introducing a case study with our customer kartenmacherei.

zenloop in Numbers

+10
different countries where our team members come from
+700.000.000
survey impressions our platform gathered so far
149
countries where we received feedback from
4
different countries where our team members work from remotely
15
different industries we support our customers in
Unlimited
ambition to grow
Selfie in front of the Acropolis
zenloopies in action
zenloopies in action
zenloopies in action
zenloopies in action

zenloop’s Core Values

Positive
Where others see problems, we see challenges. We face obstacles with a smile and have fun overcoming them collectively.
Fast
We are eager and impatient to deliver tangible results. Our philosophy: 80 percent now is better than 100 percent never.
Excellence
We do not want to follow benchmarks, we aim to be the benchmark. It is in our DNA to always strive for excellence.
Grow Together
We believe the whole can be more than the sum of its parts. That is why we seek to grow together – as a team and with our customers.

Working at zenloop

We strongly believe that joint growth is what drives us – as a team as well as with our customers.

Teamweek: zenloop goes Athens

Teamweek: zenloop goes Athens

zenloop NPS Platform Team & Vision

zenloop NPS Platform Team & Vision

zenSummer Festival Team Movie

zenSummer Festival Team Movie

zenloop NPS Platform Team & Vision

zenloop NPS Platform Team & Vision

zenSummer Festival Team Movie

zenSummer Festival Team Movie

Teamweek: zenloop goes Athens

Teamweek: zenloop goes Athens

We Care About the Future

There is only one planet Earth and no planet B

We believe that climate change is one of the biggest, if not the biggest problem our generation has to face. Not tomorrow, but today. For that reason, we support act now!, an initiative by Leaders for Climate Action e. V., and are a climate-neutral company as of 2019.

Our commitment includes the measurement of our energy consumption, and calculation of our carbon footprint as well as concrete measures to reduce our use of energy and to compensate for our CO2 emissions. To do the latter, we support a forest conservation program in Tambopata, Peru.

Act now! Teilnahme Act now! Teilnahme

These Companies Already Trust in zenloop

Top Scores for zenloop

Trustpilot reviews
4.3 / 5
Capterra reviews
4.9 / 5
GetApp reviews
4.9 / 5
FinancesOnline
4.0 / 5
Google reviews
5 / 5
G2 Crowd reviews
4.8 / 5

Artificial Intelligence Excellence Award

We are always striving for excellence in tech.

The zenloop sentiment analysis makes it possible for companies to identify opinions, pain points and moods of customers in written comments automatically. To be able to do so, our platform leverages state of the art artificial intelligence technology. Our efforts were recognized when we were awarded the Artificial Intelligence Excellence Award 2020 by the Business Intelligence Group.

AI Award 2020 AI Award 2020
GetApp Category Leader Award GetApp Category Leader Award

Category Leader für CX-Software

Putting customers' needs first

Enabling our customers to deliver a first-grade experience to their customers first and foremost means to continuously aim for a state-of-the-art product. For that reason, we are excited to have been selected as a category leader for customer experience software by the GetApp community.

GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

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About Us
Learn more about what we do as a company
CX Community
Discover how we build the world's largest CX ecosystem.
Newsroom
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