In this masterclass, Gabor Gyenes from JustPark and Lucille Guder from Solvemate talk about the challenges JustPark experienced during their growth and how they were able to improve by launching their Chatbot "Parky". The two will be talking about how Parky has been able to shorten the time to find a solution and decrease the contact rate to customer support, all while increasing customer satisfaction. Lastly, they will give an outlook into the future regarding their plans to leverage Parky and improve the customer experience even more.
A mail including the link to the recorded masterclass is already on its way to you.
Gabor Gyenes works as Head of Customer Support at JustPark with focus on the customer experience. Prior to his career in the world of parking, he was working in hospitality management and in the world of virtual reality gaming, specifically setting up VR arcades in pubs. Gabor was born in Hungary, but grew up in Canada and is a big fan of the startup world, yoga and travel.
Lucille is the Head of Customer Success at Solvemate. Her mission is to make our customers happy and successful with their chatbots. A true Parisian, she loves wine, cheese and croissants, as well as extravagant hairstyles. Lucille enjoys looking after the team by organising social events, as well as traveling around the world as part of her role.