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Find out how zenloop can help you automate your Customer Experience.

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SUPPORT
We're here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist

Different Personas, Different Experiences – Mastering CX along the Customer Journey

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CX1 Masterclass with zenloop

In this masterclass, Grace Hemberg, Customer Success Manager at zenloop, explains what a customer journey is and shows how to best measure the individual customer experiences at the relevant touchpoints along the journey. For this purpose, she uses two different customer journeys as examples, one in e-commerce and one in the energy industry, and presents the journey stages step by step, also providing the appropriate CX metrics for each step.

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What to expect
Why collecting customer feedback is relevant for companies
How a company is able to listen to its customers properly
Which touchpoints are key when it comes to customer loyalty
Why retention is better than winning new customers
The Speaker
Grace Hemberger
Customer Success Manger

As one of zenloop's Customer Success Managers, Grace Hemberg is responsible for the success of some of DACH region's leading digital companies. By advising zenloop's customers on CX topics, beginning from implementation and continuing through their customer's journey, she helps them succeed in creating an outstanding customer experience.

The Masterclass on Demand
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Thank you for your registration!

A mail including the link to the recorded masterclass is already on its way to you.