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Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist

Free 8-Day NPS® Online Course

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NPS Know-How and Expert Advice in Your Inbox
First steps with the NPS
How to close the feedback loop
How to choose the right CX software
How the Net Promoter System® increases customer loyalty and sales in the long term

Vielen Dank für Ihr Interesse!

Unsere CX-Experten werden sich mit Ihnen in Verbindung setzen.

Content

Day 1

It starts with a brief overview of the basics of the NPS to explain how the Net Promoter System differs from conventional surveys. In doing so, we explain what the NPS is in the first place, what question it is based on, and how to calculate it.

NPS Online Course Day 1

Day 2

This lesson explores the strengths of the NPS and its specific advantages over traditional surveys. The focus here is on how companies can increase customer retention with the help of the Net Promoter System.

Day 3

In this lesson, we describe how to get started with your own small NPS pilot project. In doing so, we'll look at selecting people to survey, sending out the survey, how to read, analyze, and track feedback, and lastly, how to initiate improvements based on the feedback collected.

NPS Online Course Day 3

Day 4

In this lesson, we will go into a little more detail about how you can successfully integrate the Net Promoter System into your company. The main focus here is on how to expand the pilot project into a long-term NPS program.

NPS Online Course Day 4

Day 5

This lesson covers how to build a Net Promoter System to "close the feedback loop". To that end, we present best practices for following up with customers and show how to ensure that customer feedback reaches every corner of the organization.

NPS Online Course Day 5

Day 6

This lesson shows how to use the NPS for a cause analysis so that all feedback serves to improve the product in the long term. We provide tips on which questions you should ask and what importance customer orientation plays in the process.

NPS Online Course Day 6

Day 7

In this lesson, we'll explain how you can use the insights generated with the NPS to respond to each customer individually, showing appreciation and increasing customer loyalty and revenue over the long term.

NPS Online Course Day 7

Day 8

In the last lesson, we will look at the specific functions required for the NPS software. The explanation of both technical and content elements will help you choose the appropriate software for your needs.

NPS Online Course Day 8

Blog Highlights on the Net Promoter Score

What is the Net Promoter Score®?
How Companies Use Promoters with the NPS®
Reasons Why It’s Worth to Engage with Detractors

Interested?

Want to learn more about the Net Promoter System and Net Promoter Score?
Sign up for the free email course here.